Effective Date: 21 August 2026
Last Updated: 21 August 2026
This Course Delivery Policy explains how courses purchased through astrology.ruketu.com are delivered and accessed.
Ruketu provides digital educational courses and does not normally ship physical products.
1. Digital Course Delivery
All Ruketu courses are delivered digitally through the Website or the learning platform used by Ruketu.
Depending on the course, the purchased course may include:
- Recorded video lessons
- Audio lessons
- Digital study materials
- PDF documents
- Worksheets
- Assignments
- Live online classes, where applicable
- Recorded live sessions, where applicable
- Other educational resources mentioned on the relevant course page
No physical product is shipped unless specifically stated on the relevant product or course page.
2. Course Access Period
Every Ruketu course provides access for one (1) year from the date of purchase.
Your one-year access period begins on the date your payment is successfully completed.
For example, if you purchase a course on 15 September 2026, your access will remain available for one year from that purchase date.
After the one-year access period expires, access to the course may be automatically deactivated.
3. How Course Access Is Provided
After successful payment, course access will be linked to the account or email address used during the purchase.
Depending on the Website’s process, you may receive:
- An account activation email
- Login instructions
- Course access instructions
- A link to your student dashboard
- Other information required to access your purchased course
Please ensure that you provide a valid email address when making your purchase.
4. When Will I Receive Access?
Course access may be provided immediately after successful payment or after a short processing period if account verification or manual activation is required.
If you have successfully completed payment but cannot access your course, please contact us.
Email: info@ruketu.com
Phone: +91 81126 99999
5. Payment Successful but Course Access Is Not Available
If your payment has been successfully completed but your course is not accessible, please contact us as soon as possible.
Please provide:
- Full name
- Registered email address
- Course name
- Order/transaction ID
- Date of purchase
- Payment confirmation
- Description of the access problem
- Screenshots, if applicable
Our team will investigate the issue and make reasonable efforts to restore your access.
6. Course Access Problems
If you experience technical problems accessing your course, we will make reasonable efforts to resolve the issue.
Possible issues may include:
- Login problems
- Account activation problems
- Course not appearing in your dashboard
- Video playback problems caused by our platform
- Incorrect course access
- Other technical issues within our control
Please contact us promptly so that we can investigate and resolve the problem.
7. 30-Day Access Issue Resolution Period
Ruketu will make reasonable efforts to resolve genuine course-access problems.
If you are unable to access a purchased course and you have reported the issue to us, the 30-day resolution period begins from the date your complaint is received by Ruketu.
If we are unable to resolve the access issue within 30 days, you may be eligible for a refund in accordance with our Refund & Cancellation Policy.
No refund will be provided merely because a customer does not wish to continue with the course or chooses not to use the course.
8. Technical Requirements
To access Ruketu courses, you are responsible for having:
- A compatible smartphone, tablet, laptop, or computer
- A stable internet connection
- A supported web browser
- A valid email address
- Appropriate software for viewing course materials
- Sufficient internet bandwidth for video lessons
Ruketu is not responsible for access problems caused solely by:
- Your device
- Your internet connection
- Your browser
- Your operating system
- Your internet service provider
- Third-party applications or software
9. Account Security
Course access is provided to the individual who purchased the course.
You must keep your account credentials confidential.
You must not:
- Share your login details
- Allow another person to use your account
- Sell or transfer your course access
- Provide your course access to another person
Unauthorized sharing may result in suspension or termination of your course access.
10. No Physical Delivery
Ruketu courses are digital products.
Unless specifically mentioned on a particular course page, there is:
- No physical product
- No courier delivery
- No shipping charge
- No physical delivery address requirement
Course materials are delivered electronically.
11. Live Classes
Some courses may include live online classes, webinars, workshops, or interactive sessions.
Where applicable, details such as:
- Date
- Time
- Online platform
- Meeting link
- Joining instructions
will be provided to enrolled students.
Ruketu may reasonably change the timing or schedule of a live session when necessary and will communicate such changes where possible.
12. Course Updates
Ruketu may update course content during your access period to improve the learning experience.
Updates may include:
- New lessons
- Updated lessons
- Additional study materials
- Corrections
- Improved explanations
- Updated course resources
The course structure or content may change over time.
13. Course Expiry
Your course access expires after one year from the date of purchase.
Failure to use or complete the course during this one-year period does not automatically qualify you for:
- A refund
- Free extension
- Additional access time
Any extension of access is at the discretion of Ruketu unless otherwise stated on the relevant course page.
14. Refunds
Because Ruketu courses are digital products, purchases are generally non-refundable after purchase.
A refund may only be considered where:
You cannot access your purchased course and Ruketu is unable to resolve the access issue within 30 days from the date the complaint is raised.
For complete details, please refer to our Refund & Cancellation Policy.
15. Customer Support
For course delivery, access, or technical issues, please contact:
Ruketu
Vedic Astrology Education & Courses
Email: info@ruketu.com
Phone: +91 81126 99999
Address: Rajinder Nagar, New Delhi, India
Website: astrology.ruketu.com
When contacting us about a course purchase, please provide your registered email address and order/transaction ID wherever possible.
16. Changes to This Policy
Ruketu may update this Course Delivery Policy from time to time to reflect changes in our courses, technology, delivery methods, or applicable laws.
The latest version will be published on this page with the updated date.
17. Acceptance
By purchasing a course through astrology.ruketu.com, you acknowledge that:
- The course is a digital product.
- Course access is provided for one year from the date of purchase.
- No physical product is normally shipped.
- Course purchases are generally non-refundable.
- Refunds may be considered only in accordance with the Refund & Cancellation Policy, including the specific exception for unresolved access problems.
Ruketu
Vedic Astrology Education & Courses
Email: info@ruketu.com
Phone: +91 81126 99999
Address: Rajinder Nagar, New Delhi, India
Last Updated: 21 August 2026